I read an article yesterday talking about how Frontier Airlines are discontinuing the serving of warm chocolate chip cookies, a popular service that came from their merger with Midwest, on their flights. This is just another move made by the airline in their quest to become an “ultra low-cost airline”. For me this is extremely disappointing, having grown up in Wisconsin and seeing how proud Milwaukee was to be the home of Midwest Airlines. It was one of those small things that made you feel good on their flights.
These days it seems like all you hear is news of airlines cutting costs and raising fees as well as airfares. All this is to make the airline more financially stable. The question I ask myself is: isn’t there a market for an airline that offers great customer service?
For me I would gladly pay a little extra to fly an airline that doesn’t herd us like cattle into their planes while still raising fees and airfares. What’s wrong with being greeted by smiles by the gate agents or employees at the ticket counters. Its bad enough that we have to go through the TSA checkpoints with grumpy people there, why can’t the airline personnel be a little more cheerful.
If your going on a hopefully relaxing vacation why would you want to bookend it with the headaches of flying with airlines that are constantly cutting services?